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718bet FAQ – Get Your Questions Answered

Here you'll find answers to the most common questions about 718bet — from registration and Pix deposits to withdrawals, bonuses, Brasileirão betting, live casino, and responsible gambling. All in Portuguese, no hassle.

If you can't find the answer you need here, our support team is available 24 hours a day via live chat on the platform or by email at suporte@718bet.best. We respond in under 2 minutes on chat.

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Help Categories

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Registration & Account

How to create your account at 718bet, what you need, identity verification (KYC), updating your details, and closing your account.

7 questions

Deposits & Withdrawals

Pix, boleto, card, PicPay, Mercado Pago — how to deposit, withdrawal timelines, minimum amounts, and how to fix deposits that don't show up.

8 questions

Bonuses & Promotions

100% welcome bonus, rollover, usage period, free spins, cashback, and how to track your rollover progress in your account.

7 questions

Sports Betting

Brasileirão, UFC, NBB, live betting, cash out, parlays, odds, and how betting markets work at 718bet.

7 questions

Casino & Slots

How slots work, RTP, progressive jackpot, blackjack, live roulette, crash games, and the difference between live casino and virtual casino.

6 questions

Security & Responsible Gambling

Account security, 2FA, LGPD compliance, deposit limit tools, self-exclusion, and what to do if you notice suspicious activity on your account.

6 questions
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Registration & Account
7 questions

Signing up at 718bet is fully online and takes less than 2 minutes. Visit the registration page, fill in your full name, CPF, date of birth, email address, and password, then confirm your email by clicking the link sent to your inbox. Once confirmed, make your first deposit via Pix from R$ 20.00 and you're ready to start betting. No documents are required to create an account — KYC is only requested before your first withdrawal.

No. 718bet allows only one account per CPF. Creating multiple accounts to claim the welcome bonus more than once is a violation of the Terms and Conditions and will result in all accounts linked to the same CPF or address being banned. Family members who wish to play must each create their own account with their own CPF and be at least 18 years old.

KYC (Know Your Customer) is the identity verification required before your first withdrawal. You'll need to submit a photo of your RG, CNH, or passport along with a recent proof of address (utility bill, phone bill, or bank statement showing your address). The review takes an average of 24 business hours. During this time you can continue betting and playing normally — only withdrawals are held until verification is complete.

Log in to your 718bet account dashboard 718bet, go to "Settings" and then "Personal Data". You can update your phone number directly. To change the main account email, for security reasons you'll need to request the change through support — reach us via live chat or at suporte@718bet.best with an identity confirmation (CPF and date of birth).

No. The 718bet is a platform exclusively for users aged 18 and over. Date of birth is verified at registration and the CPF is cross-checked against a database to confirm legal age. Accounts identified as belonging to minors are closed immediately and the CPF is blocked from creating new accounts. If you share devices with children or underage family members, use your phone's or browser's parental controls to block access to the platform.

To permanently close your account, contact support via live chat or email. Our team will verify your identity and process the closure. Any available real-money balance will be returned via Pix to the key linked to the account holder's CPF before the account is closed. Unconverted bonuses will be cancelled. If the reason for closing is related to difficulty controlling your gambling, we strongly recommend using the permanent self-exclusion tool — available in your account settings or by requesting it through support.

On the login, click "Forgot my password" and enter the email address on your account. You'll receive a reset link within 5 minutes — check your spam folder too. The link expires in 30 minutes for security reasons. If you don't remember your email, contact support via live chat with your CPF and date of birth to recover access.
Deposits & Withdrawals
8 questions

The minimum deposit at 718bet is R$ 20.00. This applies to all accepted methods — Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED wire transfer. There is no set maximum deposit amount, though high-volume transactions may trigger additional verification. The 718bet does not charge any fees on deposits.

Log in, go to "Deposit" in your account dashboard, select Pix, and enter the amount you wish to deposit (minimum R$ 20.00). The platform will generate a QR Code and a Pix key for payment. Open your banking app (Nubank, Itaú, Bradesco, Banco do Brasil, or any other), scan the QR Code or paste the key, confirm the payment, and the balance will appear in your 718bet in seconds. Pix is available 24 hours a day, 7 days a week, including holidays.

In the vast majority of cases, Pix arrives in under 30 seconds. If after 5 minutes the balance still hasn't appeared in your 718bet, check: (1) whether the payment was confirmed in your banking app — review the receipt; (2) whether you used the correct QR Code or key generated by 718bet for that specific deposit — each QR Code is single-use. If the payment was confirmed by your bank but the balance hasn't appeared within 10 minutes, contact support via live chat with your Pix receipt ready. Our team will locate the transfer and manually credit the balance if needed.

The minimum withdrawal at 718bet is R$ 50.00. Withdrawals are processed exclusively via Pix to the key linked to the account holder's CPF. Processing time is up to 15 minutes for most withdrawals, 24 hours a day, 7 days a week. Your first withdrawal requires an approved KYC. Very large withdrawal amounts may take up to 24 hours in cases of manual security review. The 718bet does not charge any fees on withdrawals.

No. For security and fraud prevention purposes, all withdrawals from 718bet are processed exclusively to the Pix key linked to the account holder's CPF. Withdrawals to third-party Pix keys, bank accounts in someone else's name, or other CPFs are not permitted. This measure protects you in the event of unauthorized access — even if someone manages to log in, they cannot redirect your balance to another account.

No. Boleto bancário has a bank processing period — the credit to the 718bet takes 1 to 3 business days after payment, depending on your bank. Expired boletos cannot be used. For fast deposits — especially to catch a live Brasileirão match or a UFC fight happening right now — Pix is always the best option as it's instant, 24 hours a day.

Withdrawals stuck in extended review typically fall into one of these situations: (1) your KYC has not been approved yet or a document is still pending; (2) it's your first withdrawal and identity verification is still being processed; (3) the withdrawal amount includes bonus funds that haven't completed the required rollover. In all cases, 718bet's support team 718bet can tell you exactly what's causing the delay — reach out via live chat with your withdrawal request number.

Yes, you can cancel a withdrawal request as long as it still shows a "pending" or "under review" status — before it has been processed. Go to the withdrawal history in your account dashboard and click cancel, if the option is available. Once a withdrawal is being processed, it can no longer be cancelled. If the cancellation goes through, the amount is immediately returned to your account balance. For questions about a specific withdrawal, live chat support can check the status in real time.
Bonuses & Promotions
7 questions

On your first deposit, 718bet doubles your deposit — up to R$ 1,000.00 in bonus funds. For example: deposit R$ 200.00 via Pix and receive an extra R$ 200.00 in bonus, giving you R$ 400.00 to play with. The bonus is activated automatically, no promo code required. The rollover is 30x the bonus amount, with a 30-day deadline and minimum odds of 1.50 for Sports Betting. Slots contribute 100% to the rollover; live table games contribute 10%.

Rollover (or wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw any winnings generated from it. At 718bet, the welcome bonus rollover is 30x the bonus amount received. Example: you received R$ 200.00 in bonus funds — you need to place R$ 6,000.00 in qualifying bets to unlock the bonus for withdrawal. You can track your rollover progress in the account dashboard, under the active promotions section.

No. Bonus funds are only available for withdrawal once the rollover is completed within the 30-day period. If the deadline passes before you finish the rollover, any remaining bonus balance is forfeited — but your real balance (deposited funds and winnings from real money) remains intact and available for withdrawal at any time. You can withdraw your real balance whenever you like, regardless of where your rollover stands.

A few situations can prevent the bonus from being activated automatically: (1) the deposit was less than R$ 20.00; (2) the account was flagged as a duplicate of another account with the same CPF; (3) you chose to decline bonuses during registration. If none of these apply and the bonus hasn't appeared, please contact 718bet via live chat within 24 hours of your deposit — our team can verify and manually activate the bonus if it was eligible.

In addition to the welcome bonus of 100%, the 718bet offers regular promotions for active players: weekly casino loss cashback, free spins on selected slots from providers like Pragmatic Play and PG Soft, free bets on Brasileirão Série A and Libertadores matches, reload bonuses for deposits on specific days, and themed promotions for events like the Copa do Brasil and UFC PPV. Active promotions appear under the "Promotions" tab in your account dashboard. Players who opted in to marketing communications will also be notified by email.

Yes, the welcome bonus from 718bet can be used on Sports Betting, slots, and Live Casino simultaneously. The difference lies in each category's rollover contribution rate: Sports Betting with odds ≥ 1.50 contributes 100%; slots contribute 100%; live table games (blackjack, roulette, baccarat) contribute only 10%. Sports bets with odds below 1.50 do not count toward the rollover. For the fastest rollover clearance, slots and Sports Betting at standard odds are your best options.

If you activate self-exclusion — temporary or permanent — any active bonus balance is cancelled immediately, regardless of rollover progress. Your real balance (deposited funds and real winnings) is preserved and returned via Pix. There is no penalty on your real balance in the event of self-exclusion — 718bet recognizes that this decision is one of personal protection and fully respects it.
Sports Betting
7 questions

A 718bet covers more than 30 sports with a focus on Brazilian players' preferences: football (Brasileirão Série A, Copa do Brasil, Libertadores, Copa Sul-Americana, Premier League, La Liga), MMA and UFC, basketball NBB and NBA, volleyball, Formula 1, tennis, e-sports (CS2, League of Legends, Valorant), and much more. Bets are available in pre-match format (before the event starts) and live (during the event, with odds updated in real time).

Cash out lets you settle a bet before the final result, locking in part of your winnings — or limiting a loss — based on the current odds. After placing a bet, go to "Active Bets" in your dashboard. If cash out is available for that bet, you'll see the button showing the offered amount — click to accept. The cash out value updates second by second based on the live score and probabilities. Not all bets have cash out available — it depends on the market and the stage of the match.

A parlay (or accumulator) bet combines two or more events on a single ticket. To win, every selection must be correct — but the final odds are the product of each individual event's odds, which significantly boosts the potential return. To build a parlay at 718bet, add the markets you want to your bet slip (e.g., Flamengo to win + UFC – a specific fighter by KO) and the platform automatically calculates the combined odds. Accumulator bets using a bonus require individual odds of ≥ 1.50 to count toward the rollover.

If an event is cancelled, suspended, or postponed to a date different from the one originally scheduled, all bets on that event are voided and the stake is returned to your account balance. In parlay bets, the cancelled selection is removed from the slip with odds of 1.00 (neutral) and the remaining selections continue as normal. The 718bet follows the settlement rules published in the Terms and Conditions for each sport — football, UFC, and other sports each have their own specific rules.

At 718bet, confirmed bets cannot be cancelled or changed after confirmation. Before you confirm any bet, the platform displays a summary showing the event, market, selection, odds, and stake — review it carefully before clicking "Confirm". If you enabled cash out for the bet and the event is still in progress, you can settle it early for the value shown at that moment. For bets without cash out available, there is no cancellation option once the bet is confirmed.

Live betting at 718bet let you bet on events already in progress — a Brasileirão match underway, a UFC fight between rounds, a tennis set. Odds update in real time based on the score, game clock, and match events. The process is the same as a regular bet: select the live event, choose your market (result, next goal, handicap, etc.), set your stake, and confirm. Live odds move fast — if the odds shift between selection and confirmation, the platform will alert you and offer the updated odds for acceptance.

The minimum sports bet at 718bet is R$ 1.00. Accumulator bets also have a minimum of R$ 1.00. For casino games, the minimum varies by game — entry-level slots start at R$ 0.20 per spin, while live casino tables start at R$ 1.00. There is no universal maximum bet across all markets — specific limits may apply to high-value markets or special events.
Casino & Slots
6 questions

RTP (Return to Player) is the percentage of the total amount wagered that a slot pays back in prizes over time. For example: a slot with 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered — across thousands of spins. RTP does not guarantee how much you will win or lose in any given session, as results are random. The 718bet publishes the RTP for every slot available on each game's page. Slots with an RTP above 96% are considered high-return.

A progressive jackpot is a prize that grows with every spin played across all slots in the jackpot network — the more people play, the larger the accumulated prize. Any spin can be the winning one, regardless of the amount wagered. When someone wins the jackpot, the prize resets to zero and starts growing again. At 718bet, the current jackpot amount is displayed in real time on the Jackpot. The prize is credited to your account and can be withdrawn via Pix.

In the Live Casino at 718bet, you play with real dealers streamed via high-definition cameras from professional studios — roulette, blackjack, and baccarat happen in real time, right in front of you. In the virtual casino, outcomes are determined by a certified random number generator (RNG), with no physical dealer. The live casino delivers a more immersive experience, with the ability to interact with dealers via chat. Minimum bets in the live casino are generally higher than in virtual games.

Crash games are fast-paced games where a multiplier starts at 1x and keeps rising until it "crashes" (stops) at a random moment. You place a bet before the round starts, watch the multiplier climb in real time, and must cash out before the crash happens. If you cash out at 2x with R$ 50.00 staked, you receive R$ 100.00. If you don't cash out before the crash, you lose the bet. The challenge is knowing exactly when to cash out — not too early, not too late. Crash games at 718bet feature provably fair results and a published RTP.

A 718bet integrates the leading certified providers in the market: Pragmatic Play (Gates of Olympus, Sweet Bonanza), PG Soft (Mahjong Ways, Fortune Tiger), Play'n GO, Evolution Gaming for Live Casino, Hacksaw Gaming, and others. All providers hold RNG (random number generator) certification audited by independent bodies, ensuring that all outcomes are genuinely random and not manipulated.

Yes. The entire casino at 718bet — slots, live casino, crash games, and blackjack — runs directly in your mobile browser (Chrome, Safari, Firefox) with no app download required. The interface is optimized for touch and game graphics load quickly even on 4G connections. For faster access, add 718bet to your phone's home screen using your browser's option — it looks and feels like an app and opens with a single tap.
Security & Responsible Gambling
6 questions

A 718bet handles your data in compliance with the LGPD (Law No. 13,709/2018). All communication between your device and our servers is encrypted with 256-bit SSL. Passwords are stored exclusively as irreversible hashes — not even our internal team has access to your actual password. Personal data such as CPF, date of birth, and address are never sold to third parties and are used only for the purposes described in the Privacy Policy.

After logging in to 718bet, go to "Settings" → "Security" → "Two-Factor Authentication". You can enable it via SMS to your registered phone number or through an authenticator app (Google Authenticator, Microsoft Authenticator). We recommend the authenticator app for stronger security. Once activated, every new login will require a 6-digit code in addition to your password — without it, access is blocked even if the password is correct.

Go to "Settings" → "Responsible Gambling" in your account dashboard. You can set a daily, weekly, or monthly deposit limit in BRL. The limit takes effect immediately once set. Lowering a limit is instant; increasing a limit has a 7-day waiting period before it kicks in — this prevents an impulsive moment from undoing a protective decision. For more information about the available tools, visit the Responsible Gambling.

Self-exclusion at 718bet can be temporary (24 hours, 7 days, 30 days, 90 days, or 6 months) or permanent. During any self-exclusion period, the account is inactive — no betting, no deposits, and no marketing communications. Temporary self-exclusion is lifted automatically when the period ends — no action needed. Permanent self-exclusion is irreversible: the CPF is blocked from new registrations and your real balance is returned via Pix. To activate, go to "Settings" → "Responsible Gambling" or contact support.

A 718bet never asks for passwords, card details, or banking information via email, SMS, or WhatsApp. If you receive an email requesting this information or containing links to sites with addresses other than 718bet.best, it is a phishing scam. Do not click any links or provide any information. Report the suspicious email to suporte@718bet.best with the subject line "Suspicious email" so we can investigate. Always access the platform by typing 718bet.best directly into your browser.

If you or someone close to you is struggling to control gambling habits, there are free resources available in Brazil: CVV (Centro de Valorização da Vida) at 188, available 24 hours — emotional support including behavioral addiction. CAPS (Centro de Atenção Psicossocial) through SUS offers free addiction treatment. Jogadores Anônimos Brasil has in-person and online support groups across the country. 718bet provides self-exclusion tools that take effect immediately — visit the Responsible Gambling for more information.

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718bet is a platform for users aged 18 and over. Betting involves financial risk. Gamble responsibly and within your means.

Everything You Need to Know About 718bet

A 718bet is an online sports betting and casino platform dedicated to the Brazilian market — with a Portuguese-language interface, BRL payments via Pix, and 24-hour support in Portuguese. Bet on Brasileirão Série A, Copa do Brasil, Libertadores, UFC, NBB, and dozens of other sports alongside Live Casino, jackpot slots, crash games, and blackjack — all accessible from your phone with no app download required.

The most common questions from Brazilian players revolve around two topics: money and bonuses. On the financial side, Pix is the fastest method for both deposits and withdrawals — deposits hit the 718bet in seconds and withdrawals are processed in up to 15 minutes to the Pix key linked to the account holder's CPF. The minimum deposit is R$ 20.00 and the minimum withdrawal is R$ 50.00. 718bet charges no fees on either transaction.

The 100% welcome bonus on your first deposit is one of the most sought-after perks for new players. It doubles your deposit amount up to R$ 1,000.00 in bonus funds — automatically, no code needed. A 30x rollover on the bonus amount within 30 days is required to convert the bonus into withdrawable balance. Slots and Sports Betting with odds above 1.50 are the most efficient ways to clear the rollover. Regular cashback, free spins, and free bet promotions are available in the promotions tab of your account dashboard for active players.

Account security is another topic that comes up frequently. The 718bet uses 256-bit SSL encryption on all communications, stores passwords as irreversible hashes, and offers two-factor authentication (2FA) for an extra layer of protection. If a suspicious login is detected from an unrecognized device, a real-time alert is sent by email. Our team will never ask for your password through any channel — if anyone claiming to be 718bet asks for your password, it's a scam: report it immediately at suporte@718bet.best.

For players who want to keep their habits in check, 718bet offers responsible gambling tools directly in your account dashboard: daily, weekly, or monthly deposit limits, loss limits, session time alerts, and temporary or permanent self-exclusion. All tools take effect immediately and require no approval. 718bet also complies with the LGPD in handling your personal data — for details, see the Privacy Policy.

If you still have a question you couldn't find an answer to on this page, our live chat support is always available — log in to your account and start a conversation. We respond in under 2 minutes, in Portuguese, with no scripted runaround. We're here to genuinely help.

Betting involves financial risk. Never wager more than you can afford to lose. 718bet provides responsible gambling tools for all players — visit Responsible Gambling to learn more. Not available to persons under 18.

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Our support team responds in Portuguese 24 hours a day via the platform's live chat. If you don't have an account yet, registration is free and takes less than 2 minutes — with a 100% bonus on your first deposit via Pix.

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+18. Terms and conditions apply. Gamble responsibly. Minimum deposit: R$ 20.00. Pix withdrawals in up to 15 minutes.

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